Useless Jessops photographic

December 28, 2017  •  Leave a Comment

Jessops went under and were rescued by Peter Jones. I am beginning to wonder when they will go under again after a bad experience in their Harrogate Store. Walked in at about 3pm on a Sunday afternoon, a couple of weeks before Christmas, no other customers in the shop. Just the 3 staff at the top of the shop chatting. Eventually I was approached and asked if I needed anything? "Just mooching says I." He started to walk away without a word. So I then said "Have you got a Fuji x-E3." His reply came as a big surprise "Never heard of it." He then pointed at some cameras on show "They're the only ones we have" and walked off. I complained via their email, got a sorry and a promise they would get back to me after they investigated. Another email from them confirming it was the Harrogate store. I then got another email asking how did they handle my complaint. My reply (You haven't as yet) and they still haven't got back to me from their complaints dept. I also sent them a copy of the sales Invoice for a Fuji X-E3 that I bought from Bass and Bligh which is about 75mtrs away from useless Jessops. I can only say Bass and Bligh give great service. I complained on Twitter for a change, well guess what somebody was on to me pretty quick, They wanted the details, they would sort this out. Just words to stop me from tweeting and they still haven't got back to me. Bloody useless Jessops, crap service all round.


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